Coronavirus — We are currently asking people to only come into our offices for essential visits. Where possible, people should contact us by phone or email or through our website. For up-to-date information about our services and links to useful advice, see our Coronavirus page

Service Updates

If you are classed as vulnerable and in need of support, please contact our dedicated helpline on 0344 8008020, which is available Monday to Friday 09:00 - 17:00 and 01508 533933 on Saturday and Sunday 10:00 - 16:00.

If you are a resident and need financial support please call 01508 533933, available Monday to Friday 08:15 - 17:00.

Service

Current Status

Homelessness

We will respond to your email as soon as possible and aim to respond within 10 working days. 

Please note we are experiencing very high levels of demand on our service due to the Coronavirus pandemic. We are still offering our full range of services to customers who need assistance with housing issues, but at times may need to prioritise customers who have been verified as homeless or at imminent risk of homelessness. 

For the safety of staff and customers most of our work is currently being done online or by phone. Please do not visit our officers in Thorpe St Andrew other than to drop off documents in our post box.

In the meantime please visit our webpages to see the ways that you can access advice and assistance online.

If you need help with this service, you can phone 01603 430641 or email [email protected]

Care & Repair/IHAT

Operating a reduced service with limited visits to self-isolating household. Applicants to the system are triaged, recorded for future delivery and equipment provided where relevant and possible. Facilitating procedure to initiate low risk works to move forward out of isolation phase in accordance with Health and Safety procedures and government guidance.

If you need help with this service phone 01603 430518 or email [email protected]

Housing Standards

Operating full service but following government guidance we are not visiting self- isolating households unless essential in accordance with Health and Safety procedures and government guidance.

If you need help with this service, you can phone 01603 430518 or email [email protected]

Handyperson

Operating a reduced service with no indoor visits to shielded household. Initiating procedure to move service out of isolation phase in accordance with Health and Safety procedures and government guidance.

If you need help with this service, you can phone 01603 430518 or email [email protected] 

Gypsy and Travellers

Service and support continuing with staff following government guidance on social distancing.

If you need help with this service, you can phone 01603 430518 or email [email protected]

Waste Services (e.g. Bin Collection)

All waste and street cleaning services are operating as usual. Waste collections are taking place at slightly different times as per the message to customers, find out more here.

Norfolk County Council has now re-opened all 20 household waste recycling centres across the County but there are some changes to how the sites operate. Please check the website before you visit:

Public Toilets

Our toilets are now open at Salhouse, Coltishall, Ranworth and Reedham. Please visit the website for more information.

Play Areas and Open Spaces

Playgrounds and play areas, parks and countryside sites are open

Housing benefits

Operating normally - may be a longer wait than normal on phones.

If you need help with this service, you can phone 01603 430602 or email [email protected]

Communities

We are continuing to support vulnerable residents. If you need help, please call 01508 533933 or email [email protected]

Early Help Hub

The Help Hub is here to support people who are in need of any kind of support, including those affected but COVID-19.

If you need help with from service because of COVID-19 please phone 0344 8008020.

If you need support for anything else, please fill in our online form or call 01508 533933.

Welfare & Debt Advice

We are continuing to support vulnerable residents.

If you need help with this service, you can phone 01603 430646 or 01603 430147.

Council Tax

Operating normally - may be a longer wait than normal on phones.

If you need help with this service, you can phone 01603 430600 or email [email protected]

Business Rates (including grants and discounts related to COVID-19)

Operating normally.

The Business Support Grant scheme is up and running. Click here for more information.

If you need help with this service, you can phone 01603 430604 or email [email protected]

Business Support and Advice

Operating normally - may be a longer wait than normal on phones.

If you need help with this service, you can phone 01603 980441 or email [email protected]

Planning

Operating a modified service - we are putting up site notices and carrying out limited visits for planning applications (prior appointments) and carrying out a restricted service for enforcement.

Planning Committee meetings are being held remotely. The programme of meetings and the agenda and minutes of Planning Committee meetings can be found on our our website.

If you need help with this service, you can phone 01603 430509, email [email protected], visit our planning pages or make a planning application.

Building Control (CNC)

Operating a modified service - for more information please visit the CNC website.

Licensing

Operating a modified service to reflect the impacts of COVID-19.

If you need help with this service, you can phone 01603 430574 or email [email protected]

Environmental Protection

Operating a modified service reflecting government guidance to minimise the impact of COVID-19 on our residents.

If you need help with this service, you can phone 01603 431133 or email [email protected]

Community Protection (e.g. Fly tipping, Anti-Social Behaviour)

Operating a modified service reflecting government guidance to minimise the impact of COVID-19 on our residents.

If you need help with this service, you can phone 01603 430488 or email [email protected]

Food Hygiene and Public Safety

Operating a modified service to reflect the impacts of COVID-19 and support safe, confident business re-opening so that you can shop and do business with confidence.

If you need help with this service, you can phone 01603 430574 or email [email protected]