Coronavirus — We are currently asking people to only come into our offices for essential visits. Where possible, people should contact us by phone or email or through our website. For up-to-date information about our services and links to useful advice, see our Coronavirus page

Service Updates

If you are classed as vulnerable and in need of support, please contact our dedicated helpline on 0344 8008020, which is available Monday to Friday 09:00 - 17:00 and 01508 533933 on Saturday and Sunday 10:00 - 16:00.

If you are a resident and need financial support please call 01508 533933, available Monday to Friday 08:15 - 17:00.

Service

Current Status

Homelessness

Accommodation still being provided. Staff adhering to social distancing guidance.

If you need help with this service, you can phone 01603 430641 or email [email protected]

Care & Repair/IHAT

Operating a reduced service with no visits to self-isolating households. Applicants to the system are triaged, recorded for future delivery and equipment provided where relevant and possible. Only emergency cases and those to facilitate hospital discharge will be considered for adaptions. 

If you need help with this service, you can phone 01508 533933 or email [email protected].

Housing Standards

Operating full service but following government guidance we are not visiting self- isolating households.

If you need help with this service, you can phone 01603 430518 or email [email protected]

Handyperson

Operating a reduced service with no indoor visits to self-isolating household.

If you need help with this service, you can phone 01603 430518 or email [email protected] 

Gypsy and Travellers

Service and support continuing with staff following government guidance on social distancing.

If you need help with this service, you can phone 01603 430518 or email [email protected]

Waste Services (e.g. Bin Collection)

All waste and street cleaning services are operating as usual. Waste collections are taking place at slightly different times as per the message to customers, find out more here.

Bulky waste collection service orders and new brown garden waste bin subscriptions are due to be accepted again from the week commencing 11 May 2020.  

All bin collections due in the week of the bank holiday, Monday 25 May, will be collected one day late.

All the streets crews have now been fitted with masks. Fly-tip responses have now returned to normal.

Norfolk County Council have announced they are re-opening 8 household waste recycling centres on Monday 11 May 2020. In Broadland the site to be opened is Mayton Wood. Residents should only visit if their waste cannot be safely stored at home. These sites are likely to be very busy when they do open. There will be some changes as to how the sites operate when they reopen, please see Norfolk County Council's website

Public Toilets

Public toilets are closed.

Play Areas and Open Spaces

Playgrounds and play areas are closed.

Parks and countryside sites are currently open, except for some car parks.

Housing benefits

Operating normally - may be a longer wait than normal on phones.

If you need help with this service, you can phone 01603 430602 or email [email protected]uk

Communities

We are continuing to support vulnerable residents. If you need help, please complete our online form, call 01508 533933 or email [email protected]

Early Help Hub

The Help Hub is here to support people who are in need of any kind of support, including those affected but COVID-19. This service is currently administered via South Norfolk Council.

If you need help with from service because of COVID-19 please phone 0344 8008020.

If you need support for anything else, please fill in our online form or call 01508 533933.

Welfare & Debt Advice

We are continuing to support vulnerable residents.

If you need help with this service, you can phone 01603 430646 or 01603 430147.

Council Tax

Operating normally - may be a longer wait than normal on phones.

If you need help with this service, you can phone 01603 430600 or email [email protected]

Business Rates (including grants and discounts related to COVID-19)

Operating normally.

The Business Support Grant scheme is up and running. Click here for more information.

If you need help with this service, you can phone 01603 430604 or email [email protected]

Business Support and Advice

Operating normally.

If you need help with this service, you can phone 01603 430449 or email [email protected]

Planning

Operating a reduced service - we are putting up site notices and carrying out limited visits for planning applications (prior appointments) and carrying out a restricted service for enforcement.

A Remote Planning Committee will be held on 17 June 2020, more details will be posted on our website.

If you need help with this service, you can phone 01603 430509, email [email protected], visit our planning pages or make a planning application.

Building Control (CNC)

Operating a reduced service - for more information please visit the CNC website.

Licensing

Operating a modified service to reflect the impacts of COVID-19.

If you need help with this service, you can phone 01603 430574 or email [email protected]

Environmental Protection

Operating a modified service reflecting Government guidance to minimise the impact of COVID-19 on our residents.

If you need help with this service, you can phone 01603 431133 or email [email protected]

Community Protection (e.g. Fly tipping, Anti-Social Behaviour)

Operating a modified service reflecting Government guidance to minimise the impact of COVID-19 on our residents.

If you need help with this service, you can phone 01603 430488 or email [email protected]

Food Hygiene and Public Safety

Operating a modified service to reflect the impacts of COVID-19.

If you need help with this service, you can phone 01603 430574 or email [email protected]