Coronavirus — We are currently asking people to only come into our offices for essential visits. Where possible, people should contact us by phone or email or through our website. For up-to-date information about our services and links to useful advice, see our Coronavirus page

Help is at Hand for South Norfolk and Broadland Residents

Help Hub pink balloon

Published: Monday, 11th May 2020

Don’t be afraid to ask for help – that’s the message from Broadland and South Norfolk District Councils to local people feeling vulnerable and in need of support during the COVID-19 lockdown.

Both Councils run a joint Help Hub which provides a range of services from advice to practical help like collecting medicines and delivering food to people who are self-isolating or unable to go to the shops. The support is free and is available to people of all ages who are local residents.

The Help Hub’s phone lines are staffed seven days a week to make sure no call goes unanswered. The team of staff and volunteers help with advice on money worries including potential hardship payments, information on support on dealing with domestic abuse or tension in the home and alleviating loneliness and isolation. They work with a range of other professionals to ensure the best help and advice is available.

To date the Help Hub has received more than 13,000 calls. The Help Hub’s team of staff and volunteers have made 3,500 home visits and 5,000 calls to check shielding residents have what they need to stay safe.

Councillor Trudy Mancini-Boyle said:

“There are times in our lives when we could all do with a bit of extra help and support and probably more so during this coronavirus crisis. There is no shame in asking for help. It is much better to get support as soon as possible than let a problem spiral out of control.

“Whether it is someone to talk to or practical help with things like shopping the Help Hub is here for our local residents in Broadland and South Norfolk. No-one should feel alone at this time. We are here to help.”

The Broadland Help Hub can be accessed online or by phone - Helpline Number 01508 533933.

Also see