Coronavirus — We are currently asking people to only come into our offices for essential visits. Where possible, people should contact us by phone or email or through our website. For up-to-date information about our services and links to useful advice, see our Coronavirus page

Housing team steps up to support Australian resident stranded in Broadland

Published: Monday, 30th March 2020

After a British Expat’s flight home was cancelled, Broadland and South Norfolk Councils’ housing team went the extra mile to find her emergency accommodation.

Mrs Johnson, 70, had come back to the UK  to visit friends in Lingwood and was due to fly back to Australia on 21 March.

Unfortunately, the day before she was due to return home, Australia closed its borders to help prevent the spread of the coronavirus.

When her hosts then  needed to self-isolate, Mrs Johnson was left stranded without any suitable accommodation and she called Broadland and South Norfolk Councils’ housing team to see what support was available.

Having lived outside the UK for more than 10 years, she wasn’t eligible for traditional housing support. However, the housing team were quickly able to identify special funding for those affected by the coronavirus outbreak that meant they were able to help.

Mrs Johnson was given temporary accommodation where she will be able to self-isolate,  until it is safe for her to return home to her daughter and grandchildren.

The Housing Team is continuing to look for any  additional support they might be able to offer Mrs Johnson during her enforced stay.

Also see