Coronavirus — We are currently asking people to only come into our offices for essential visits. Where possible, people should contact us by phone or email or through our website. For up-to-date information about our services and links to useful advice, see our Coronavirus page


If you are a vulnerable person, please call Norfolk County Council's dedicated helpline on 0344 8008020, Monday to Friday 09:00 - 17:00.

If you are in need of support or cannot access essential items, or need to speak to someone immediately regarding Covid-19, please call 01508 533933.

If you are a resident and need financial support please call 01508 533933, Monday to Friday 08:15 - 17:00.

Click here for details and to apply for the Discretionary Grant for businesses and charities.

We are here to help you in these uncertain times and we're working with key partners and communities to offer support to those in need during the coronavirus outbreak.

Information regarding how we use your personal data for the purposes of meeting the exceptional challenges posed by the Coronavirus (Covid-19) outbreak and providing you support during this time – including meeting the needs of individuals and providing a community response to the Covid-19 outbreak can be found here.

We are ensuring that residents and businesses have access to the most up-to-date information, please see the following pages.

The government has updated its guidance for people who are shielding.

We recently published a statement to confirm that our premises (Thorpe Lodge) are COVID-19 secure, in line with government guidance, and full details of our risk assessment of Thorpe Lodge and South Norfolk House.