Coronavirus - If you are a resident and need support relating to COVID-19 please call our Help Hub on 01603 430431 — We are currently asking people to only come into our offices for essential visits by pre-appointment. Where possible, people should contact us by phone or email or through our website. For up-to-date information about our services and links to useful advice, see our Coronavirus page


The Government has announced a large expansion of the number of people being asked to shield, adding an extra 1.7 million people to the list. If you have received a letter asking you to begin shielding and you need help with things like accessing supermarket delivery slots, prescription collection, befriending, loneliness and wellbeing support please call us on 01603 430431 or email [email protected]. Find out more here.

If you are a vulnerable person, please call Norfolk County Council's dedicated helpline on 0344 8008020, Monday to Friday 09:00 - 17:00.

If you are in need of support due to COVID-19, cannot access essential items or are struggling with money, please call 01603 430431 or email [email protected], Monday to Friday between 08:15 - 22:00 and Saturday and Sunday between 10:00 - 16:00 (emergencies only).

If you are a business owner, operator or employer, find out more about the business support available to you.

It’s important you stay at home as much as possible and follow the rules to help suppress the virus. Find out everything you need to know on the Government website.

We are here to help you in these uncertain times and we're working with key partners and communities to offer support to those in need during the Coronavirus outbreak.

Information regarding how we use your personal data for the purposes of meeting the exceptional challenges posed by the Coronavirus (COVID-19) outbreak and providing you support during this time – including meeting the needs of individuals and providing a community response to the COVID-19 outbreak can be found here.

We are ensuring that residents and businesses have access to the most up-to-date information, please see the following pages.

The government has updated its guidance for people who are shielding.

We recently published a statement to confirm that our premises (Thorpe Lodge) are COVID-19 secure, in line with government guidance, and full details of our risk assessment of Thorpe Lodge and South Norfolk House.