Coronavirus - If you are a resident and need support relating to COVID-19 please call our Help Hub on 01603 430431 — We are currently asking people to only come into our offices for essential visits by pre-appointment. Where possible, people should contact us by phone or email or through our website. For up-to-date information about our services and links to useful advice, see our Coronavirus page

If your bin wasn't emptied

Before reporting your bin as missed please check:

  • that your bin was out at 7am on collection day (find your bin collection day)
  • bins can be collected until 4pm on your collection day and your collection time may vary each week
  • that your bin was at the correct collection point
  • whether an attention card was left on your bin
  • there is nothing in your bin that shouldn't be there (check what you can and can't put in your bin)
  • your bin is not too heavy to move safely

If the above do not apply, please contact us using the details below so we can investigate why your bin was missed.

Download annual bin collection calendars.