Coronavirus - If you are a resident and need support relating to COVID-19 please call Norfolk County Council on 0344 8008020. — We are currently asking people to only come into our offices for essential visits. Where possible, people should contact us by phone or email or through our website. For up-to-date information about our services and links to useful advice, see our Coronavirus page

Report benefit fraud

Typical examples of benefit fraud are:

  • people who work but do not declare this when they claim housing benefit
  • people who claim as a single person but actually live with a partner
  • people who claim from an address but do not live there
  • people who do not declare the full amount of their income, savings or capital when they claim housing benefit

Investigation into benefit fraud is undertaken by the Department for Work and Pensions. Please report suspected council tax fraud directly to us.

You can report suspected benefit fraud in three ways:

By telephone

Contact the National Benefit Fraud Hotline on 0800 854 440. Your call is free and confidential you do not have to give your name or address. Lines are open Monday to Friday 8.00am to 6.00pm.

If you have speech or hearing problems you can use a text phone service on 0800 328 0512.


Report it online to the Department for Work and Pensions (DWP).

By post

Write to NBFH, PO Box 224, Preston PR1 1GP