Coronavirus — We are currently asking people to only come into our offices for essential visits. Where possible, people should contact us by phone or email or through our website. For up-to-date information about our services and links to useful advice, see our Coronavirus page

Information about the cookies we use

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

There are two kinds of cookies - session (set on a short-term basis and auto-deleting after a few minutes or when you close your browser), usually in order to register to a website that you are logged; and persistent, set by the website and stored for a longer period of time, usually used to store commonly entered information on forms (such as your name, address, and telephone number), any preferences the website might allow you to store in terms of layout and functionality, and information about your browsing habits across multiple sites.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Instructions for blocking cookies using browser settings:

If you would like to know more about cookies, including how to manage and delete them, visit Cookies for more information

Cookies we use and their purpose…

Google analytics

GA, GAT, UTMA, UTMB, UTMC, UTMV and UMTZ. These cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site, using a service provided by Google Analytics.

Planning Explorer

ASP.NET_SessionId and MVMSession. These cookies are used to enable core site functionality and store your search progress on planning portal.

Online payments

ASP.NET_SESSIONCOOKIEBroadland. These cookies are used to enable core site functionality.

Benefits online claim form

JSESSIONID. Cookie generated by Servlet containers like Tomcat or Jetty and used for session management in J2EE web application for HTTP protocol.

Online mapping

ASP.NET_SessionId. The cookie that ASP.NET uses to store a unique identifier for your session.

Revenues services account access

JSESSIONID. Cookie generated by Servlet containers like Tomcat or Jetty and used for session management in J2EE web application for HTTP protocol.

eForms and online booking systems

OFSessionHash. e-forms used around the website may set the following cookie.

Website account login (email alerts)

Jadu_cc. Randomly generated number that keeps you logged in while you use our site.

Google maps pages

NID. The NID cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google’s SafeSearch filter turned on.

Social media pages

Fr. If a user is logged into Facebook, Facebook can place cookies on his/her computer through the site. These are needed to use the like functionality in messages and updating his/her status.

TestCookie. Used to test whether the browser can accept cookies.
acceptCookies. Used to remember if you choose to use cookies or not on our website, deleted every time you close your web browser.

Cookies used for accessibility options
Cookie Typical Content Expires
userColourscheme Name of the colour scheme (e.g. 'soft1') 1 hour
userFontsize Font size chosen (e.g. 'larger') 1 hour
userFontchoice Font style chosen (e.g. 'comicsans') 1 hour
userLetterspacing Letter spacing chosen (e.g. 'wide') 1 hour