Coronavirus - If you are a resident and need support relating to COVID-19 please call our Help Hub on 01603 430431 — We are currently asking people to only come into our offices for essential visits by pre-appointment. Where possible, people should contact us by phone or email or through our website. For up-to-date information about our services and links to useful advice, see our Coronavirus page

Repaying an overpayment of Housing Benefit

If you have been overpaid Housing Benefit and wish to make payments to reduce your outstanding balance you can pay online.

We accept payments using Visa, Mastercard, Maestro, Delta and Electron cards.

You do not have to pay the whole amount back in one go, you can request a payment arrangement to pay the balance back by instalments. To make a payment arrangement please contact the Payments team on the details provided below

Please make sure you have
  • your Housing Benefits overpayments invoice number
  • your debit or credit card

Pay now

Security information

We are serious about guarding the security of your personal data and the details of any transactions you make, and use encryption to safeguard your data. We do not hold any credit or debit card information that you enter on our secure online payments system.

This service uses Transport Layer Security (TLS) v1.2 technology, a standard supported by major internet browsers. All of your personal and payment card details are protected using strong encryption when transmitted over the internet.