Coronavirus - If you are a resident and need support relating to COVID-19 please call our Help Hub on 01603 430431 — We are currently asking people to only come into our offices for essential visits by pre-appointment. Where possible, people should contact us by phone or email or through our website. For up-to-date information about our services and links to useful advice, see our Coronavirus page

Appealing a decision about your benefit

If you have received a decision about your Housing Benefit or Council Tax Reduction and you do not agree with it you have the right to query this with us.

If you have received a letter notifying you of a benefit decision and you do not understand it, please contact a member of the Benefits team using the contact details provided on this page.