If your bin wasn't emptied

Before contacting us about a missed collection please check:

  • that your bin was out at 7am on collection day (find your bin collection day)
  • bins can be collected until 4pm on your collection day and your collection time may vary each week
  • that your bin was at the correct collection point
  • whether an attention card was left on your bin
  • there is nothing in your bin that shouldn't be there (check what you can and can't put in your bin)
  • your bin is not too heavy to move safely

Please contact us using the details below so we can investigate why your bin was missed.