If your bin wasn't emptied

If you would like to be notified of bin collection changes in the future, due to either bank holidays or bad weather, please sign up to email alerts at the bottom of this page. We will only use your information for the purposes you have supplied it for.

Before contacting us about a missed collection please check:

  • that your bin was out at 7am on collection day (find your bin collection day)
  • bins can be collected until 4pm on your collection day and your collection time may vary each week
  • that your bin was at the correct collection point
  • whether an attention card was left on your bin
  • there is nothing in your bin that shouldn't be there (check what you can and can't put in your bin)
  • your bin is not too heavy to move safely

Please contact us using the details below so we can investigate why your bin was missed.