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Shape our Housing Service Consultation

Help shape our housing service

Have your say on proposals for our new housing service and be in with a chance to win a £15 Amazon voucher.

Broadland and South Norfolk Councils have been working with a joint staff team since January 2020. This is part of a collaborative approach that means that we can continue to improve and deliver services that our residents and businesses value most.

As part of this we are putting in place plans to change the way residents access our housing service and how social housing is allocated to households on the housing list. We would like to hear your views on our proposals.

Social Housing is a scarce resource and may not be the only solution to housing problems. With the Covid-19 outbreak, we know more households than ever are going to be worried about housing or will be in housing need in the future.

We would like people to think sooner about their housing and what is needed for those requirements to be met. We also want to make sure that we have a service that:

  • People can access easily
  • Provides good and timely advice on the different housing options available and helps people to find their own solutions
  • Provides clarity and choice on housing options
  • Means we work with partners and other organisations to make sure we can prevent homelessness and supports those in need, and
  • Makes sure those solutions work in the long-term.

We have drafted a new Broadland and South Norfolk Allocations Scheme that sets out how the Councils can achieve this. An allocations scheme is a document we are required to publish by law and sets out how the councils makes decisions on a number of issues, such as who can apply for social housing, who may not be eligible, how we give priority and how many bedrooms a household is eligible for. It also details how people can apply for social housing, who provides social housing and how it is allocated.

As residents, customers of the service and organisations that work with us, your viewpoint is invaluable in determining if these proposals are the right direction to take.

How you can take part

Please follow the link below to take part in our online survey.

Take part in the consultation

It may take around 10 minutes to complete and is available until 11:59pm on Friday 23 October 2020.

If you would like to access this survey in an alternative format or language, please contact Victoria Parsons, Policy & Partnerships Officer at [email protected] or 01603 430457.

In having your say, you can choose to be entered into a draw to win one of two £15 Amazon vouchers. Please see the terms and conditions below. 

Prize draw terms and conditions

Terms and conditions
  • By entering this prize draw entrants agree to be bound by these terms and conditions and any other requirements set out in the material relating to this promotion.
  • This draw is only open to residents in the UK over the age of 18. Only one entry shall be permitted per person.
  • Entrants must not be an employee, councillor, partner or close relative of an employee or councillor from Broadland District or South Norfolk Council or an individual responding on behalf of an organisation.
  • Entry to the draw is free.
  • The prize draw is open for the duration of the consultation - 9am on 9 October 2020 to 11:59pm on 23 October 2020.
  • There are two prizes of a £15 Amazon voucher. No financial alternative is available.
  • Winners will be drawn randomly from a computer-generated list of entrants who have met the criteria on 28 October 2020. The winners will be contacted by Broadland District and South Norfolk Council by 4pm on this day.
  • The prize is awarded conditionally upon acceptance. If the Councils are unable to contact a winner within 28 days or if any prize is unclaimed within 28 days or declined, the prize shall be deemed as unclaimed or unaccepted and a supplementary winner may be drawn at the councils’ discretion.
  • The Councils will not be responsible for any inability of the prize-winner to take up the specified prize.
  • The Councils reserve the right to suspend, cancel, postpone or amend the competition and/or review and revise these terms and conditions.