Coronavirus — We are currently asking people to only come into our offices for essential visits. Where possible, people should contact us by phone or email or through our website. Find out more about how we can help

Coronavirus Update

If you are self-isolating and need support please call 01508 533933 (Monday to Friday 08:15 - 17:00) or fill in our online form.

Our Help Hub will remain open this weekend, Saturday 28 and Sunday 29 March 09:00 - 17:00 for support, available on the above number.

The coronavirus national emergency means that we all need to pull together to help those in need.

There are individuals and families in need of help because of self-isolation and others of you who have time or experience to give.

Working with Voluntary Norfolk, we are planning to match these offers in a way that ensures that the needs of the vulnerable are prioritised while others are supported to keep food on the table and a roof over their heads, bills paid, and benefits claimed.

As the local authority, we are working with the other councils in Norfolk and Voluntary Norfolk to coordinate the efforts of local volunteers, based in each community whose job it will be to ensure practical help can be focused on those who need it the most and to ensure that nobody is forgotten or over looked.

Working together means that messages can be effectively passed to those best placed to address them.

If you need help please take a moment to fill in our form above.

We are ensuring that residents and businesses have access to the most up to date information. Central Government has issued a national information campaign that is running across the United Kingdom. This informs residents about how they can help protect themselves and others and help stop the spread of coronavirus (COVID-19), by practicing good respiratory and hand hygiene.

The situation is changing daily and we will update the information below as the situation evolves.

What we can do


We are working hard with our partners to provide as much support to our communities as possible and we will keep our residents updated on any changing situations as they occur. Please follow advice from Public Health England on how to protect yourself and others from coronavirus.

We can offer practical support to residents depending on your circumstances:

  • Working age and currently claiming benefits: if you lose money as a result of the coronavirus, we will look to our existing systems to top up your support. There will be a criteria around this but our aim will be to reduce red tape to a minimum in order to speed up the process.
  • Working age and not claiming benefits we have created a hardship fund to ensure we can deal with loss of income due to the coronavirus. This will be in the form of payments and advice (some payment may come from DWP)
  • Support for older people: we offer a range of services through our Help Hub including help with keeping warm and food supplies.

We will also offer:

  • Debt and welfare advice for individuals and families who have are in financial trouble due to the coronavirus,
  • And working closely with adult social care we will offer practical advice for older people who find themselves more vulnerable as a result of coronavirus.

You can find out about the range of services offered and help available from our Help Hub section on the website.

Please stay at home

Every one of our residents is important to us. You are important to us. But some residents are ignoring national advice and going out when we should all be staying at home. This puts us all at risk of COVID-19, especially people who are over 70 or who suffer from ill-health.

We know this is a worrying time, especially if you live alone, and we really want to help. There are lots of volunteers in our communities who want to help too. So instead of going out, please think about other ways to do things. For example:

  • Call or video call a friend
  • Ask a friend or neighbour to leave some shopping outside your door
  • Order an online shop if you can
  • When you are shopping please only buy what you need

If you are sharing information with a resident who is not online, and they need support, they should call 01508 533633. Please only call us if you aren't able to get the help you need online.

Stay well
  • The best way to avoid catching COVID-19 is to wash your hands often with soap and water, or use an alcohol-based sanitiser gel if soap and water are not available.
  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue and wash your hands or use an alcohol-based sanitiser gel.
  • Keep your distance from other people – at least 2 metres wherever possible.
  • If you have a new persistent cough or a high temperature, you must stay at home and away from other people for 7 days. If someone in your home has symptoms you should self-isolate for 14 days.

And remember, if you are very unwell or have symptoms that last longer than 7 days visit NHS website, call NHS on 111.


There are a number of measures that have been announced by Government to support businesses as they face significant disruption as a consequence of coronavirus. These measures include:

We have compiled further information on all the above points which are available in our FAQ document.

Information is also available on the full range of support for businesses and employers announced by Government on the Government website.

General advice

The coronavirus outbreak is a rapidly evolving situation so it is important to make sure you stay up to date with the latest official advice.

We have been meeting with other Norfolk Resilience Forum partners - including other councils, NHS, and Police - to discuss the potential risks and impacts for our county and we are well-prepared to respond to any potential incident.

We will continue to review the situation and are following all advice from Public Health England.

If you have any health concerns, check the NHS website for up-to-date advice and guidance, and for regular updates on travel information, symptoms and precautionary measures.

If you are concerned that you are unwell or are unsure about your symptoms, the NHS advice line is 111.

Public Health England recommend that everyone should maintain good hand, respiratory and personal hygiene there are NHS guidelines on good hand hygiene.

Useful links

Latest Government advice

The Government has published its coronavirus action plan, which outlines what the health and social care system across the UK has done to tackle the outbreak, and what it plans to do next.

Regularly updated information for the public on the outbreak, including the current situation in the UK and advice about the virus and its symptoms, as well as statements from the Chief Medical Officer on confirmed cases in the UK.

Public Health England has produced a dashboard with information on confirmed cases of coronavirus.