Coronavirus — We are currently asking people to only come into our offices for essential visits. Where possible, people should contact us by phone or email or through our website. For up-to-date information about our services and links to useful advice, see our Coronavirus page


If you are a vulnerable person, please call Norfolk County Council's dedicated helpline on 0344 8008020, Monday to Friday 09:00 - 17:00.

If you are in need of support or cannot access essential items, please fill in our online form for non-urgent support. If you need to speak to someone immediately, call 01508 533933, Monday to Friday 08:15 - 17:00 and Saturday and Sunday 10:00 - 16:00.

If you are a resident and need financial support please call 01508 533933, Monday to Friday 08:15 - 17:00.

To find out if you are eligible for the Covid-19 Business Support Grant, click here.

We are here to help you in these uncertain times and we're working with key partners and communities to offer support to those in need during the coronavirus outbreak.

We are prioritising the needs of those who are vulnerable, while supporting others to keep food on the table, a roof over their heads, bills paid and benefits claimed.

Information regarding how we use your personal data for the purposes of meeting the exceptional challenges posed by the Coronavirus (Covid-19) outbreak and providing you support during this time – including meeting the needs of individuals and providing a community response to the Covid-19 outbreak can be found here.

We are ensuring that residents and businesses have access to the most up-to-date information, please see the following pages.