Coronavirus - If you are a resident and need support relating to COVID-19 please call our Help Hub on 01603 430431 — We are currently asking people to only come into our offices for essential visits by pre-appointment. Where possible, people should contact us by phone or email or through our website. For up-to-date information about our services and links to useful advice, see our Coronavirus page

How you can help

The coronavirus national emergency means that we all need to pull together to help those in need. There are individuals and families in need of help because of self-isolation and other people who are ready to volunteer their time or experience.

As the local authority, we are coordinating the efforts of local volunteers based in each community to ensure practical help is focused on those who need it the most and to ensure that nobody is forgotten or overlooked.

If you would like to volunteer in any of the below ways during this time, please take time to read the advice on the Government website about keeping safe when helping others.

Helping you, help your community

We have seen the incredible will there is among us to help each other out during this extraordinary time, with vast numbers of people offering their time and resources to help others. There are a number of ways people can get involved:

Individual volunteering

Our partners in the voluntary sector are working with us to recruit volunteers for a county wide effort to respond to the coronavirus (COVID-19) crisis.

If you would like to volunteer, or know more about this, please contact Voluntary Norfolk.

Local groups

People have come together to form groups with the sole purpose of helping out those most vulnerable residents in the local community.

You can see if your local area has a mutual aid group by visiting the Covid-19 Mutual Aid website.

If you are part of a group which is supporting people local to you, please register your details on this website.

NHS volunteers

NHS Volunteer Responders has been set up to carry out simple, non-medical tasks to support people in England who have been asked to shield themselves from coronavirus because of underlying health conditions. They are being used by healthcare professionals to make sure people who are highly vulnerable to coronavirus (COVID-19) are able to stay safe and well at home.

There is a temporary pause in recruitment, find out more about this here.

We are working alongside all of these volunteers to ensure that help is given to our most vulnerable residents and give thanks to everyone who is contributing to this.

Grants for charities and community groups

Working with the Norfolk Community Foundation, we launched a Norfolk Appeal Fund, which is directed to charities on the front line of caring for people across the county. This fund helps us to support the people in our county who need it and is critical to our collective response.

There are grants available for Norfolk charities and community groups:

  • Covid-19 Community Response Fund: grants of up to £1,000 to support vital community projects as they respond to exceptional challenges over the coming months. Find out more.
  • Covid-19 Local Resilience Fund: expressions of interest are invited from charitable organisations in the county able to evidence their potential to alleviate specific needs/gaps directly resulting from the Covid-19 pandemic, as identified by the Local Resilience Forum. Grants of up to 10,000 are available and up to £25,000 will be considered for exceptional projects. Find out more.

If you would like to donate to the Community Response Fund you can do this online or by post to: Covid-19 Response, Norfolk Community Foundation, St. James Mill, Whitefriars, Norwich, NR3 1TN. Cheques should be made out to Norfolk Community Foundation.