Coronavirus - If you are a resident and need support relating to COVID-19 please call our Help Hub on 01603 430431 — We are currently asking people to only come into our offices for essential visits by pre-appointment. Where possible, people should contact us by phone or email or through our website. For up-to-date information about our services and links to useful advice, see our Coronavirus page

Make a complaint

If you're not happy with the service you've received from us, we want to put things right as quickly as possible. In the first instance, please tell the team providing the service why you're unhappy as they'll be best placed to resolve the issue. To find the contact details for the relevant team please use the look up box below.

If you don't want to do this, or have done so but you're still not happy with the answer you have received, please make a formal complaint by completing the online form below or email [email protected]. We aim to reply to all formal complaints within 10 working days.

If you're still unhappy with the outcome then you can complain to the Local Government Ombudsman who look at individual complaints about councils. They're a free service and investigate complaints in a fair and independent way.

To use our Online form
  • you'll need to provide your contact details

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At any time during this process you can also write to your local Councillor or MP.