complaints to the ombudsman
If you have gone through our full complaints process and you are still not happy, you can take your complaint to the Local Government Ombudsman (LGO). The Ombudsman is there to take an independent view if you are dissatisfied with how the council has dealt with your complaint.
The Local Government Ombudsman will not take up your complaint until the council has had a fair chance to investigate the matter first.
We will help you take this step by sending you an Ombudsman complaint form.
Attached below is the Local Government Ombudsman's Annual Report which provides a summary of complaints received by the Ombudsman about the Council.
what to do next...
- Contact the LGO:
- Tel: 0845 602 1983 or 024 7682 1960
- Email: advice@lgo.org.uk
- For further information about the LGO visit their website: www.lgo.org.uk
documents
LGO annual report 2009/10 [PDF, 488 Kb]
related pages
external links
contact us
| Democratic Services |
|---|
| Broadland District Council Thorpe Lodge 1 Yarmouth Road Thorpe St Andrew Norwich NR7 0DU |
| tel: 01603 430532 |
| fax: 01603 430411 |
| email: complaints@broadland.gov.uk |