contact us

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do it online

Shown below are all our services you can access and complete online.

Please refer to the A-Z services at the top of the page if you cannot find the information you are looking for.


read | find | have my say | report | apply | pay | book


read it

broadland news online

business focus

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find it

benefits entitlement (online form)

charity collection (house to house and street collections) (online form)

garden waste collection day (online form)

licences - licensing act 2003 (premises, club premises, personal and temporary events) (online form)

refuse and recycling collection day (online form)

search for a council tax band (online form)

search for a rateable value (online form)

search for a planning application (online form)

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have my say

compliments, complaints, suggestions and website feedback (online form)

current consultations (various)

contact us - (email and telephone numbers for Council services)

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report it 

abandoned vehicles (online form)

air pollution (online form)

animals - dead (online form)

animal welfare - breach (online form)

benefits fraud (online form)

bonfires (online form)

change in your circumstances (online form)

  • Change in your name
  • Change in employment / financial situation (for benefits claimants only)
  • Change of home address
  • Change of existing house name
  • Change of occupants of your home
  • Change of business address
  • Change of business trading name
  • Change of something not covered above

council - complaints (online form)

council information point leaflet order form (online form for existing council information points ordering additional stock of leaflets)

dog fouling - tell us you've witnessed it (online form)

dog fouling - request a clean up (online form)

dog waste bins - full / damaged (online form)

drainage complaint (online form)

flooding (online form)

flytipping (online form)

graffiti (online form)

grounds maintenance - cleansing (online form)

health and safety - breach (online form)

licensed premises / activity complaint (online form)

lights / illuminations (online form)

litter, leaves and sweeping (online form)

noise (online form)

nuisance vehicles (online form)

pests - complaint (online form)

planning - breach of planning control (online form)

smoke or fumes (online form)

street name sign - damaged / missing (online form)

street lights - fault (online form)

syringes / drug related litter in a public place (online form)

vandalism (contact us / online form)

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apply for it

council tax single occupier discount (online form)

planning applications (online via the planning portal)

rail card - senior (online form)

tree preservation order - suggest a new TPO for specific tree(s) (online form)

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pay for it

Set up a direct debit online today to pay your council tax and business rates.

You can also pay the Council for the following by secure online payment:

  • Council tax
  • Business rates / national non domestic rates (NNDR)
  • Repay housing benefit overpayments
  • Pay 'sundry debtor' invoices sent out by the Council

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book it

business training (online booking)

holiday schemes - tots 2 teens (online booking)

pest control service (online booking)

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