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pay for it

You have a range of options for paying the Council and receiving your bills:

direct debit

online payment

automated telephone payment

swipe cards

standing order

bacs payment

cheque

paperless billing


We accept payment cards showing the following:

Visa  Visa Electron  Mastercard  Maestro  Switch  Solo 

We are sorry but we do not accept American Express or Diners Club.

direct debit

Paying the Council has never been safer or more secure.

You can set up a direct debit online

Or, you can:

  • Download the appropriate form (below) and send it to us
  • Call 01603 430600 / 430601 to set up your direct debit over the phone.

direct debit logoPlease note: Online direct debits can only be used to pay for council tax and business rates.

Over 39,000 Broadland residents are already paying their council tax using this method and with flexible arrangements you can choose to pay on the 1st, 8th, 15th or 25th of the month over 10 or 12 months. This is together with the option of paying weekly, fortnightly, half yearly or annually.

PDF iconcouncil tax direct debit form [PDF, 65 Kb]

PDF iconbusiness rates direct debit form [PDF, 63 Kb]

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online payment

You can pay the Council for the following by secure online payment:

  • Council tax
  • Business rates / national non domestic rates (NNDR)
  • Repay housing benefit overpayments
  • Pay other invoices (including your brown bin)

To make a secure online payment, please ensure you have the invoice or bill that you want to pay and your debit or credit card to hand.

Please complete all 'Payment Details' fields then click on the 'Add' button to verify the information.

Once verified, complete the 'Card Details' and 'Contact Details' fields and click the 'Accept' button. If you are happy with the details on the 'Confirmation' screen, please 'Accept' again and your payment will be authorised and processed.

Please note: For council tax and business rates (NNDR), a 1.59% surcharge will be added to your total if you pay by credit card.

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automated telephone payment

An automated telephone payment (ATP) system is available 24 hours a day to make a payment by debit or credit card for the following:

  • Council tax
  • Business rates / national non domestic rates (NNDR)
  • Repay housing benefit overpayments
  • Pay 'sundry debtor' invoices sent out by the Council

To use this facility, please ensure you have the invoice or bill that you want to pay and your debit or credit card to hand. Call 0845 8350128 and follow the recorded instructions carefully.

Please note: We are unable to accept payment from Diners Card or American Express.

For council tax and business rates (NNDR), a 1.59% surcharge will be added to your total if you pay by credit card.

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swipe cards

post office logoCouncil tax payments can be made at the Post Office by cash or cheque or in cash at a Pay Point using, a payment swipe card. There are no transaction charges for customers who pay by this method.

Pay Point's are typically located in convenience stores, supermarkets and petrol filling stations. You can find your nearest Pay Point by searching our online mapping service or by viewing the document attached below.

Swipe Cards are plastic cards about the size of a bankcard.

pay point logoWhen using this method the card will be swiped directly into the computer system of the Post Office or Pay Point and you will receive a printed receipt. The payments are then remitted to the council through the banking system.

The cards should last between three and five years. They only contain your name and council tax account reference, no other personal information is retained on the card.

PDF iconlocal post offices [PDF, 28 Kb]

Local pay points can be found using the PayPoint agent locator.

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standing order

This can be used for payments of council tax and NNDR only.

You can instruct your bank to make payments from your bank account via a standing order instruction. Unlike direct debit, these instructions usually need to be renewed each year.

PDF iconstanding order instruction [PDF, 40Kb]

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bacs payment

You can set up a BACS payment. To do this you will need to provide your bank with the following details:

For Council Tax and NNDR:

  • Payee - Broadland District Council
  • Bank account name: Revenues account
  • Sort code: 08-90-14
  • Bank account number: 61520804
  • Your council tax bill number (this is an 8 digit number featured on the front of your bill and begins with 3)
  • Your business rates bill number (this is a 9 digit number that begins with a 1)

For all other services

  • Payee - Broadland District Council
  • Bank account name: General account
  • Sort code: 08-90-14
  • Bank account number: 61520778
  • Your invoice number (this is a 6 digit number that begins with a 3)

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cheque

Payments are also accepted by cheque through the post to:

Broadland District Council
Thorpe Lodge
1 Yarmouth Road
Thorpe St Andrew
Norwich
NR7 0DU

Please ensure you quote your bill reference and address on the reverse of the cheque.

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paperless billing

You can choose to receive your Council Tax and Business Rates bills electronically. To sign up see the paperless billing page.

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